Returns & Exchanges
At NAOKO, we want you to love your unique fashion pieces, which is why we offer a flexible 14-day return period from the date of delivery. Items must be returned in their original condition, unworn and with all tags attached, to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging or a secure box, ensuring the return form or packing slip is included inside.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing